![]() For more information, view Resolving disputes in your retirement village. You do not need to follow steps 3 or 4 below. Retirement villages have specific procedures for resolving problems. For more information, view Complaint handling in your owners corporation. Owners corporations have specific procedures for resolving problems. Keep notes of your discussion in case you need to refer to them later.Ask when they will be able to resolve your problem.Rental providers and property managers have specific obligations to renters and residents (see Step 3 below). date of your meeting/phone call/social media postĮxplain the problem or issue to your rental provider, property manager, caravan or residential park owner, or rooming house operator first.Keep notes of your contact with the business, such as the: Make sure you are speaking with someone who has the authority to address your issue, such as the manager.ĭepending on the problem, you can ask the business to provide one of the following remedies: by email, or the business' social media page.The businessĮxplain the problem you have with the product or service by approaching the business, either: The second step to resolving a problem or complaint is speaking with the people involved to try to agree on a resolution. To find the best organisations to help you with your problem or complaint, view Who to go to for help. We provide information and advice on a variety of topics but sometimes there are other organisations that can help you better. licensing and registration - including estate agents, conveyancers and retirement village operators.clubs and fundraising - including fundraising, grants, and incorporated associations. ![]() scams and travelling con men - including tips on how to identify and avoid them.cars - including buying or selling cars, repairs, and maintenance. ![]()
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